Patriot Golf

Shipping & Return Policy

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We have been in the golf business and custom golf club industry for over 25 years.

We have decided to offer, through the internet, our custom golf clubs and components to the public.

We have specialized in supplying clubs and components to all club builders and players.
We pride ourselves on our service and honesty. Our team is dedicated to excellence in customer service and quality of workmanship.

Patriot Golf supports credible information practices on the Web.

Patriot Golf
800 17th St. SE
Owatonna, MN 55060
1-507-456-1973
Mon.-Fri. 9:00-3:30 CST
lonny@patriotgolf.us

Warranties

Our Policy (Effective 11/05/05)

Patriot Golf is committed to providing products of high quality and value, and we back this commitment with a satisfaction guarantee. If you purchase any componets from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange with restocking fee below so long as it is NEW and unused, and in its original packaging.

  • Golf Club Components may be returned if new, unused, and in original packaging.

  • There is a 35% restocking fee in the Contiguous 48 States.

  • There is a 60% restocking fee for international.
  • Personalized items.

The following products may NOT be returned:

  • Used merchandise.

  • Special orders.

  • Merchandise sold as “close-outs” or “used.

This guarantee must be exercised within 15 days of your receipt of the merchandise. Exceptions may apply for gift items purchased in advance. All return shipping charges must be prepaid (we will not accept return items shipped to us C.O.D.). BUYER ASSUMES ALL COSTS FOR RETURNING AN ITEM.

Returns and exchanges are accepted only for items purchased from Patriot Golf. Refunds will be applied based on the original method of payment.

Components Limited Warranty:

Patriot Golf warrants all Bang®, Alpha® and other manufactures’ products to be free from manufacturing defects for 1 years from the purchase date. Patriot Golf will repair or replace these defective products with the same product or a similar product of equal or greater function/value at its discretion. The following voids any implied warranties.

  • Dents to the toe, heel, crown, or sole of clubs caused by complete miss hits.

  • Merchandise sold as “close-outs” or “used”.

  • Clubs that has had repairs not done by us.

  • COMPONENTS NOT PUT TOGETHER BY US.

  • We do not cover shafts that break at the hosel and were not put together by us.

Golf Club Shafts:

Effective 11/05/05 Patriot Golf will no longer warranty long drive shafts of 48″ or more. This is limited to any club using a shaft that is 48″ in length before any trimming is done. Also any shaft sold that is 48″ or more. Heads are still covered under our 1-year warranty. Any shaft broken as a result of unusual force, i.e. bending, spine aligning, taking shaft deflection readings, or beat on a rock.

Other Manufacturers’ Warranties:

Patriot Golf extends to its customers any manufacturer’s warranty on merchandise purchased, but otherwise makes no warranty, expressed or implied, as to the merchantability or fitness for any particular purpose of the merchandise in this catalog.

Warranty Claims:

Warranty claims are subject to the discretion of Patriot Golf Warranty information is included with many manufacturers’ products, or may be found on their respective web sites. Please contact Patriot Golf prior to returning any merchandise for warranty consideration.

Shortages:

Some orders ship in multiple cartons and may arrive days apart, so check your packing slip before calling us to report a shortage. All claims for shortages must be made with the carrier within 10 days of the invoice date.

Damaged Goods:

If an item reaches you in damaged condition, save the shipping carton and notify Patriot Golf at once. Please do not return damaged or broken merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with the carrier within 10 days of the invoice date.

How to Return Merchandise:

To return an item to our warehouse we encourage you to re-use your original shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name and address, the order number, and the reason for the return or exchange. BUYER ASSUMES ALL COSTS FOR RETURNING A DEFECTIVE ITEM. Wrap the package securely and send it to the following address:

Patriot Golf
Returns
800 17th St. SE
Owatonna, MN 55060
US

INTERNATIONAL RETURNS

The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts, custom orders or demo items are not returnable either domestically or internationally.

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Patriot Golf reserves the right, at any time after receipt of your order to supply less than the quantity you ordered of any item. If a portion of your order is out of stock, we will notify you of the status of your back ordered item. Your method of payment will only be charged for the number of products we ship to you. There will be no additional shipping charges billed to you for items, which ship subsequent to your initial order. The shipping charges will only equal your “Order Total” as reflected in your order confirmation. Furthermore, shipping discounts only apply to GROUND shipments paid for. Your initial confirmation will not show any shipping discounts you may be entitled to.

New International Customers

International Orders are shipped worldwide with USPS  Mail. Because of a large percentage of fraudulent overseas orders, use paypal,then we ship the order. Duties, taxes and tariffs are the sole responsibility of the customer.

*Please Note: Orders Which Require Additional Credit  Authorization Procedures May Have A Delay In Shipping. You Will Be Contacted If Additional Information Or Documentation Is Required.

Shipping Policies:

  • Customers may be required to sign for delivery. Should you wish to have your order left otherwise please note when placing your order or advise the carrier upon the first delivery attempt. Shipments to remote and/or rural locations may require additional time for delivery.

  • We usually ship your in stock component orders in 1 to 2 business days. Custom built golf club orders can take an additional 5-14 business days to build before shipping.  After we ship USPS Ground it usually takes 4 business days for east coast or west coast delivery.  USPS do not count weekend days.  If we ship an order to the west coast on Friday a 4 day delivery would arrive on Thursday the next week, if shipped 2nd Day it would arrive on Tuesday of the next week.

  • All International customers are responsible for all custom duties their country imposes on imports. 

  • If you have any questions about your order, please contact lonny@patriotgolf.us .

PRICING POLICY:

We bring you the best prices we can; as such, offers are subject to change without notice. Prices on our web site supersede all previously published prices and may be superseded by future catalogs or web site prices. We cannot accept liability for printing errors, incorrect specifications, or grammatical inaccuracies. We reserve the right to refuse service to anyone. Patriot golf shall be in no way responsible for the improper use of the merchandise purchased and the customer is urged to exercise caution and take all necessary safety measures in using the merchandise, including use of safety equipment, and the seeking of appropriate training.

LINKS:

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Patriot Golf is not responsible for the operation of or content located on or through any such site.

Privacy Policy:

Patriot Golf has created this privacy policy in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for our website. Patriot Golf takes the issue of online privacy very seriously. Your personal information is never shared with our advertisers or other outside entities. Our role as your golf equipment supplier requires us to protect your privacy and to keep you in control of who is allowed to make contact with you.

E-MAIL OR CALL Patriot Golf  FOR SHIPPING INSTRUCTIONS.

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